Privacy Policy
In compliance with GDPR, we have updated our Privacy Policy effective December 11th, 2018.
By visiting this website, you are accepting the practices describe in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this site and do not provide any personal information to us. We reserve the right to modify or amend the terms of this Privacy Policy without notice at any time. Your continued use of the Site following the posting of changes to these terms signifies acceptance of those changes.
Our full privacy policy is available below, but in plain English, here is how we may use your data:
- Process payments and other financial transactions for products and services you purchase from us
- Send you important communications about products and services you have purchased
- Initiate, deliver and complete a contract with you, process orders, respond to your inquiries and support requests, and address complaints or concerns
- Reply to any inquiry you make about our products and services, pre- or post-purchase
- Maintain records of all business we conduct with you
- Maintain records of all communications
- Send marketing emails and communications, when permitted by law
- Personalize the experience you have on our website, and adapt the content you may see based on your interests, purchases and past inquiries
- Monitor, measure and improve the performance of our web properties and other online services
- Ask you to complete a survey or invite you to participate in feedback questionnaires
- Analyze your use of our website and other online services
- Administer and protect our online services, website and other digital properties
- Deliver relevant website content and advertising services
- Understand how to improve our marketing and advertising to better meet our customers' needs
- Initiate, or defend against, legal claims and proceedings
- Collect past-due or failed payments in breach of our agreements
- Comply with any regulatory or government authority you or we may be subject to
- Comply with other legal obligations as required
- Obtain or maintain business and professional insurance policies
- Manage our business operations and business interests
- Obtain professional guidance or advice
This Website collects some Personal Data from its Users.
Users may be subject to different protection standards and broader standards may therefore apply to some. Users can contact the Owner, to learn more about such standards.
This document can be printed for reference by using the print command in the settings of any browser.
Policy summary
Personal Data processed for the following purposes and using the following services:
Start of Personal Data processed list
- Access to third-party accounts
Dropbox account access and Stripe account access
Personal Data: various types of Data as specified in the privacy policy of the service - Advertising
Meta ads conversion tracking (Meta pixel), Google Ads conversion tracking, Hotjar Form Analysis & Conversion Funnels and X Ads conversion tracking
Personal Data: Trackers; Usage Data
Facebook Audience Network
Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data
LinkedIn conversion tracking (LinkedIn Insight Tag)
Personal Data: device information; Trackers; Usage Data - Analytics
Google Analytics (Universal Analytics) and Heap Analytics
Personal Data: Cookies; Usage Data
Google Analytics Advertising Reporting Features
Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service
Google Analytics 4
Personal Data: number of Users; session statistics; Trackers; Usage Data - Backup saving and management
Amazon Glacier
Personal Data: various types of Data as specified in the privacy policy of the service - Communication
Zoom Meetings, CloudApp and Monday.com - Contacting the User
Contact form
Personal Data: company name; email address; first name; last name; phone number; website
Phone contact
Personal Data: phone number - Content performance and features testing (A/B testing)
Visual Website Optimizer
Personal Data: Cookies; Usage Data - Data transfer outside the EU
Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield and Data transfer abroad based on standard contractual clauses
Personal Data: various types of Data - Displaying content from external platforms
Google Fonts
Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service
Gravatar
Personal Data: email address; Usage Data
Vimeo video and YouTube video widget
Personal Data: Cookies; Usage Data - Handling payments
Stripe and PayPal
Personal Data: various types of Data as specified in the privacy policy of the service
Quantum Gateway - Heat mapping and session recording
Hotjar Heat Maps & Recordings
Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service
TruConversion - Hosting and backend infrastructure
Amazon Web Services (AWS)
Personal Data: various types of Data as specified in the privacy policy of the service
SiteGround Hosting Services, LiquidWeb Hosting Services and InterServer Hosting Services - Access to third-party accounts
Dropbox account access and Stripe account access
Personal Data: various types of Data as specified in the privacy policy of the service - Infrastructure monitoring
Pingdom
Personal Data: Cookies; Usage Data
Uptime Robot
Personal Data: various types of Data as specified in the privacy policy of the service - Interaction with external social networks and platforms
Twitter Tweet button and social widgets and Facebook Like button and social widgets
Personal Data: Cookies; Usage Data
Inputkit - Client Reviews & Feedback
Reddit button and widgets
Personal Data: Trackers; Usage Data - Interaction with live chat platforms
Facebook Messenger Customer Chat
Personal Data: Cookies; Data communicated while using the service; Usage Data
Customerly Chat Widget
Personal Data: Cookies; Data communicated while using the service; email address; first name; last name; Usage Data - Interaction with online survey platforms
Hotjar Poll & Survey widgets
Personal Data: Cookies; Usage Data; various types of Data
Customerly Survey Widget
Personal Data: Cookies; Data communicated while using the service; Usage Data - Location-based interactions
Geolocation
Personal Data: geographic position - Managing contacts and sending messages
Drip
Personal Data: email address; first name; last name; Usage Data; username
Customerly E-mail Marketing
Personal Data: company name; email address; first name; last name; username; various types of Data - Managing landing and invitation pages
Leadpages
Personal Data: email address; Usage Data; various types of Data as specified in the privacy policy of the service - Operations
Book Like a Boss, Atlassian Software (JIRA & Confluence), WHMCS Client Billing System and Better Proposals - Registration and authentication
Stripe OAuth
Personal Data: various types of Data as specified in the privacy policy of the service - Remarketing and behavioral targeting
Dropbox account access and Stripe account access
Personal Data: various types of Data as specified in the privacy policy of the service - Access to third-party accounts
Google Ads Remarketing, Facebook Remarketing, LinkedIn Website Retargeting, Remarketing with Google Analytics and Twitter Remarketing
Personal Data: Cookies; Usage Data
Facebook Custom Audience and Twitter Tailored Audiences
Personal Data: Cookies; email address
RightMessage - SPAM protection
Akismet
Personal Data: various types of Data as specified in the privacy policy of the service - Tag Management
Google Tag Manager
Personal Data: Usage Data - Traffic optimization and distribution
Cloudflare
Personal Data: Cookies; various types of Data as specified in the privacy policy of the service - User database management
Infusionsoft
Personal Data: various types of Data as specified in the privacy policy of the service
CompanyHub Customer Relationship Management (CRM)
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Start of Personal Data processed list-1
- Accessibility Services
Polished Geek integrates a third party service called Accessibe on its website in order to help provide a better online experience for visitors with a range of disabilities. No specific individual user data is collected when you use this feature. A cookie is stored on your device to help apply the accessibility features chosen across the different pages of our website. Accessibe's Terms of Service and information about how their service works can be found at: https://accessibe.com/terms-of-service - Analysis and predictions based on the User’s Data (“profiling”)
The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document. User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document. The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User. - Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used. - The Service is not directed to children under the age of 13
Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website. - Personal Data collected through sources other than the User
The Owner of this Website may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing. Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.
Contact information
Start of Personal Data processed list-2
- Owner and Data Controller
Polished Geek LLC, 500 Westover Drive, Suite 6832, Sanford, North Carolina, 27330-8941, USA
Owner contact email: info@polishedgeek.com
Full policy
Owner and Data Controller
Polished Geek LLC, 500 Westover Drive, Suite 6832, Sanford, North Carolina, 27330-8941, USA
Owner contact email: info@polishedgeek.com
Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies; Usage Data; first name; last name; phone number; company name; email address; website; username; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Data communicated while using the service; various types of Data; device information; geographic position; number of Users; session statistics.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Remarketing and behavioral targeting, SPAM protection, Hosting and backend infrastructure, Traffic optimization and distribution, Contacting the User, Managing contacts and sending messages, Access to third-party accounts, Advertising, Interaction with live chat platforms, Analytics, Displaying content from external platforms, Tag Management, Heat mapping and session recording, Interaction with online survey platforms, User database management, Managing landing and invitation pages, Infrastructure monitoring, Handling payments, Interaction with external social networks and platforms, Content performance and features testing (A/B testing), Communication, Operations, Registration and authentication, Backup saving and management, Data transfer outside the EU and Location-based interactions.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
This type of service allows this Website to access Data from your account on a third-party service and perform actions with it. These services are not activated automatically, but require explicit authorization by the User.
Dropbox account access (Dropbox, Inc.) This service allows this Website to connect with the User's account on Dropbox, provided by Dropbox, Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Stripe account access (Stripe Inc) This service allows this Website to connect with the User's account on Stripe, provided by Stripe, Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests. This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below. Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please check the privacy policies of the relevant services. Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Meta ads conversion tracking (Meta pixel) (Meta Platforms, Inc.) Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Meta Audience Network with actions performed on this Website. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network. Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt out.
Facebook Audience Network (Facebook, Inc.) Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook's use of Data, consult Facebook's data policy. This Website may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User's ad preferences. The User can control this in the Facebook ad settings. Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available. Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Google Ads conversion tracking (Google LLC) Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on this Website. Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.) Hotjar is an analytics service provided by Hotjar Ltd. Hotjar honors generic Do Not Track headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data processed: Trackers; Usage Data.
Place of processing: Malta – Privacy Policy – Opt Out.
LinkedIn conversion tracking (LinkedIn Insight Tag) (LinkedIn Corporation) LinkedIn conversion tracking (LinkedIn Insight Tag) is an analytics and behavioral targeting service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on this Website. The LinkedIn Insight Tag tracks conversions that can be attributed to LinkedIn ads and enables to target groups of Users on the base of their past use of this Website. Users may opt out of behavioral targeting features through their device settings, their LinkedIn account settings or by visiting the AdChoices opt-out page. Personal Data processed: device information; Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
X Ads conversion tracking (X Corp.) X Ads conversion tracking is an analytics service provided by X Corp. that connects data from the X advertising network with actions performed on this Website. Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics) (Google LLC)
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. In order to understand Google's use of Data, consult Google's partner policy. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Heap Analytics (Heap Inc.) Heap Analytics is an analytics service provided by Heap Inc. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Google Analytics Advertising Reporting Features (Google LLC) Google Analytics on this Website has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyze specific behavior and interests Data (traffic Data and Users' ads interaction Data) and, if enabled, demographic Data (information about the age and gender). Users can opt out of Google's use of cookies by visiting Google's Ads Settings. Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy – Opt Out.
Google Analytics 4 (Google LLC) Google Analytics 4 is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation. In order to understand Google's use of Data, consult Google's partner policy. Personal Data processed: number of Users; session statistics; Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
This type of service allows the Owner to save and manage backups of this Website on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to this Website.
Amazon Glacier (Amazon) Amazon Glacier is a service to save and manage backups provided by Amazon Web Services Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Zoom Meetings
We use Zoom for conducting online meetings, screensharing & web conferences. In general, we record all web meetings to facilitate accurate notes and permit internal company sharing of information within our team. You may object to recording of meetings with us at any time. You may view Zoom's privacy policy here: https://zoom.us/privacy
CloudApp
We use CloudApp to take quick screenshots, GIFs and video recordings when providing services and support to our clients. You may view CloudApp's privacy policy here: https://www.getcloudapp.com/privacy
Monday.com
We use Monday.com for client communication and project/task management. Monday.com's privacy policy can be found here: https://monday.com/terms/privacy
Contact form (this Website)
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data processed: company name; email address; first name; last name; phone number; website.
Phone contact (this Website)
Users that provided their phone number might be contacted for commercial or promotional purposes related to this Website, as well as for fulfilling support requests.
Personal Data processed: phone number.
The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of this Website.
Visual Website Optimizer (Wingify)
Visual Website Optimizer is an A/B testing service provided by Wingify Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below. Users can inquire with the Owner to learn which legal basis applies to which specific service.
Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield (this Website)
If this is the legal basis, the transfer of Personal Data from the EU or Switzerland to the US is carried out according to the EU - U.S. and Swiss - U.S. Privacy Shield. In particular, Personal Data is transferred to services that self-certify under the Privacy Shield framework and therefore guarantee an adequate level of protection of such transferred Data. All services are listed within the relevant section of this document and those that adhere to Privacy Shield can be singled out by checking their privacy policy and possibly also by specifically checking for Privacy Shield adherence in the official Privacy Shield List. Privacy Shield also specifically guarantees rights to Users which can be found in its most current form on the website run by the US Department of Commerce.
Personal Data may be transferred from within the EU or Switzerland to the U.S. to services that are not, or not anymore, part of Privacy Shield, only based on other valid legal grounds. Users can ask the Owner to learn about such legal grounds.
Personal Data processed: various types of Data.
Data transfer abroad based on standard contractual clauses (this Website)
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission. This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document. Personal Data processed: various types of Data.
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts (Google LLC)
Google Fonts is a typeface visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages. Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Gravatar (Automattic Inc.)
Gravatar is an image visualization service provided by Automattic Inc. that allows this Website to incorporate content of this kind on its pages. Please note that if Gravatar images are used for comment forms, the commenter's email address or parts of it may be sent to Gravatar - even if the commenter has not signed up for that service. Personal Data processed: email address; Usage Data.
Place of processing: United States – Privacy Policy.
Vimeo video (Vimeo, LLC)
Vimeo is a video content visualization service provided by Vimeo, LLC that allows this Website to incorporate content of this kind on its pages. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
YouTube video widget (Google LLC)
YouTube is a video content visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Quantum Gateway
We use Quantum Gateway as our PCI-Compliant payment processor for credit card payments (both one time and recurring). You may view their privacy policy here: https://www.quantumgateway.com/privacy.php
Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior. Some of these services may record sessions and make them available for later visual playback.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data processed: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: Malta – Privacy Policy – Opt Out.
TruConversion
TruConversion is an analytics service that performs anonymous user tracking, heatmaps and other usage tracking services. It is similar to Hotjar in its collection of data and purpose. Refer to TruConversion's privacy policy here: https://www.truconversion.com/privacy-policy.html
This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Amazon Web Services (AWS) (Amazon Web Services, Inc.)
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
SiteGround Hosting Services
Polished Geek utilizes multiple hosting providers to service our clients. All hosting is based in the United States of America. You may view SiteGround's privacy policy here: https://www.siteground.com/privacy.htm
LiquidWeb Hosting Services
Polished Geek utilizes multiple hosting providers to service our clients. All hosting is based in the United States of America. You may view LiquidWeb's privacy policy here: https://www.liquidweb.com/about-us/policies/privacy-policy/
InterServer Hosting Services
Polished Geek utilizes multiple hosting providers to service our clients. All hosting is based in the United States of America. You may view InterServer's privacy policy here: https://www.interserver.net/privacy-policy.html
This type of service allows this Website to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Website.
Pingdom (Pingdom AB)
Pingdom is a monitoring service provided by Pingdom AB.
Personal Data processed: Cookies; Usage Data.
Place of processing: Sweden – Privacy Policy.
Uptime Robot (Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.)
Uptime Robot is a monitoring service provided by Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Turkey – Privacy Policy.
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website. The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it. It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
Twitter Tweet button and social widgets (X Corp.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Inputkit - Client Reviews & Feedback
We use InputKit to gather client satisfaction ratings, feedback and comments, and request online reviews. InputKit's privacy policy can be viewed online here: https://inputkit.io/privacy-policy/ Facebook Like button and social widgets (Facebook, Inc.) The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Reddit button and widgets (reddit inc.)
The reddit button and widgets are services allowing interaction with the reddit platform provided by reddit inc. Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, for contacting and being contacted by this Website support service. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Facebook Messenger Customer Chat (Facebook, Inc.)
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
Personal Data processed: Cookies; Data communicated while using the service; Usage Data.
Place of processing: United States – Privacy Policy.
Customerly Chat Widget (Customerly Ltd.)
The Customerly Chat Widget is a service for interacting with the Customerly live chat platform provided by Customerly Ltd. Personal Data processed: Cookies; Data communicated while using the service; email address; first name; last name; Usage Data.
Place of processing: Ireland – Privacy Policy.
This type of service allows Users to interact with third-party online survey platforms directly from the pages of this Website. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Hotjar Poll & Survey widgets (Hotjar Ltd.) The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd. Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data processed: Cookies; Usage Data; various types of Data.
Place of processing: Malta – Privacy Policy – Opt Out.
Customerly Survey Widget (Customerly Ltd.) The Customerly Survey Widget is a service for interacting with the Customerly online survey platform provided by Customerly Ltd. Personal Data processed: Cookies; Data communicated while using the service; Usage Data.
Place of processing: Ireland – Privacy Policy.
Geolocation (this Website)
This Website may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Website.
Personal Data processed: geographic position.
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Drip (Avenue 81, Inc.)
Drip is an email address management and message sending service provided by Avenue 81, Inc. Personal Data processed: email address; first name; last name; Usage Data; username.
Place of processing: United States – Privacy Policy.
Customerly E-mail Marketing (Customerly Ltd.)
Customerly E-mail Marketing is an email address management and message sending service provided by Customerly Ltd. Personal Data processed: company name; email address; first name; last name; username; various types of Data.
Place of processing: Ireland – Privacy Policy.
This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address. Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.
Leadpages (Avenue 81, Inc.)
Leadpages is a landing page management service provided by Avenue 81, Inc., that allows this Website to collect the email addresses of Users interested in its service. Leadpages allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.
Personal Data processed: email address; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Book Like a Boss
We use an online calendar system called Book Like a Boss to allow clients, vendors and other interested parties to schedule meetings with Polished Geek at their convenience. When using this system you must provide your email address in order for us to confirm the date & time of your meeting. You may view Book Like a Boss' privacy policy here: https://booklikeaboss.com/privacy
Atlassian Software (JIRA & Confluence)
Polished Geek uses Atlassian software products for project management (JIRA) and both public and private documentation (Confluence). Clients who have a signed contract with us and who have accepted our privacy policy may be granted authenticated access to these systems. It is your responsibility as a client or user of our systems to protect your login credentials from unauthorized use. Atlassian's privacy policy can be viewed here: https://www.atlassian.com/legal/privacy-policy
WHMCS Client Billing System
Polished Geek uses WHMCS for client billing & support services. You may view WHMCS's privacy policy here: https://www.whmcs.com/privacy-policy/
Better Proposals
Polished Geek uses online contract management systems for online signature of contracts. We also use Better Proposals at times to provide reports and data regarding your services with us. You may view their online privacy policy here: https://betterproposals.io/about/privacy
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Stripe OAuth (Stripe Inc)
Stripe OAuth is a registration and authentication service provided by Stripe, Inc. and is connected to the Stripe network. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
This type of service analyzes the traffic of this Website, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Akismet (Automattic Inc.)
Akismet is a SPAM protection service provided by Automattic Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User. This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity. Some services offer a remarketing option based on email address lists. In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Google Ads Remarketing (Google LLC)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie. Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network. Users can opt out of Facebook's use of cookies for ads personalization by visiting this opt-out page. Personal Data processed: Cookies; email address.
Place of processing: United States – Privacy Policy – Opt Out.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
LinkedIn Website Retargeting (LinkedIn Corporation)
LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of this Website with the LinkedIn advertising network. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Remarketing with Google Analytics (Google LLC)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Twitter Remarketing (X Corp.)
Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network. Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Twitter Tailored Audiences (X Corp.)
Twitter Tailored Audiences is a remarketing and behavioral targeting service provided by X Corp. that connects the activity of this Website with the Twitter advertising network. Users can opt out from interest-based ads by going to: Personalization and Data. Personal Data processed: Cookies; email address.
Place of processing: United States – Privacy Policy.
RightMessage
RightMessage is a website personalization service that helps websites present more meaningful and relevant content to users. It may integrate and exchange data with both Drip or infusionsoft about user interactions on our website. RightMessage's privacy policy may be viewed here: https://rightmessage.com/privacy
This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion. This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
This type of service allows this Website to distribute their content using servers located across different countries and to optimize their performance. Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User's browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare (Cloudflare Inc.)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User's browser, while also allowing analytical data from this Website to be collected. Personal Data processed: Cookies; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Website.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.
Infusionsoft (Infusion Software, Inc.)
Infusionsoft is a User database management service provided by Infusion Software, Inc. Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
CompanyHub Customer Relationship Management (CRM)
Polished Geek uses CRM systems to better serve client requests, inquiries and provide information on our products and services. You may view CompanyHub's privacy policy online here: https://companyhub.com/privacy-policy
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Polished Geek integrates a third party service called Accessibe on its website in order to help provide a better online experience for visitors with a range of disabilities. No specific individual user data is collected when you use this feature. A cookie is stored on your device to help apply the accessibility features chosen across the different pages of our website. Accessibe's Terms of Service and information about how their service works can be found at: https://accessibe.com/terms-of-service
The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document. User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document. The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.
Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.
The Owner of this Website may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing. Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.
Cookie Policy
This Website uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users in the European Union
This section applies to all Users in the European Union, according to the General Data Protection Regulation (the “GDPR”), and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy. Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the Personal Data, if any, and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Transfer of Personal Data outside of the European Union
Data transfer abroad based on standard contractual clauses
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission. This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Further Information
Ecommerce and Our Secure Server
We process all financial transactions through a secure server. We put forth significant effort to ensure that your personal information is protected to the best of our ability. We use business processes and technology security systems to protect your Personally Identifiable Information from being used, disclosed to or accessed by unauthorized parties, and from being lost, destroyed or altered. Polished Geek LLC uses industry recommended encryption, password management, and other security procedures to help reduce risk to your Personally Identifiable Information.
For your security, we do not store credit card information on any of our servers in any form. Credit card details are stored by our third party, PCI compliant payment processor in a highly secure encrypted format, as necessary for transaction processing. Currently we utilize PayPal, Stripe and our direct merchant account processor for credit card processing services. Additionally, Polished Geek will accept electronic USA bank transfers through ACH or Dwolla. Contact us to apply to send payments to Polished Geek through one of these methods.
If you would prefer not to utilize these payment processor services, you may also pay for Polished Geek services with a check drawn on a USA bank. Please mail any payments due to the address shown on the top of your invoice.
Any transactions that take place on other sites that have link from our site are not necessarily handled in this fashion. Polished Geek LLC disclaims any responsibility for transactions conducted on those sites and cannot vouch for the security of the information submitted in those transactions.
Information. Information you can update yourself includes, but is not limited to, your legal name, billing address and password.
Requests for Copies of Your Data, or to Request Data Deletion
Under GDPR, citizens of the European Union may request copies of their personal data, and/or invoke their "Right to be Forgotten" and have their personal data deleted (subject to legally permitted exceptions for record keeping and financial accounting purposes). If you wish to contact us to request a copy of your data or to have your data deleted, please contact us via this website or email us at gdpr@polishedgeek.com. Please note that under GDPR policies, we may take up to 30 days to comply with your request.
More Questions?
If you have any questions about a Polished Geek official business policy, please contact us through this website or send your inquiry directly to info@polishedgeek.com