We at Polished Geek respect your privacy. Please be assured that Polished Geek will not sell, distribute or share any of your personal information with a third party without your approval, or unless we are legally required to do so. We gather personally identifiable information about you only when you provide it voluntarily through your business activities with us.
Personally Identifiable Information & Its Use
We only collect Personally Identifiable Information about you from our Site if you choose to provide it to us. This means you can visit our website without revealing any Personally Identifiable Information. Like most web sites, our servers do collect information about your visit, but not about you personally. This information may include the URL, IP address, browser type and language, and the date and time of your visit.
In order to use certain features of the website, to purchase hosting services or open a support account, you will be asked to register as a site user. Any Personally Identifiable Information which is required and that you choose to provide within the site registration process to create your User Account will not be disclosed to others. Once registered, you may be asked to provide additional information in various areas of the site. For instance, you may fill out as much of the optional information on your Forum profile as you wish. Account profiles for hosting services and our Support system will require accurate and complete information for billing purposes.
On certain pages of the site, users have the option to email a link to the page to any email address they choose, including their own, or those of friends or family. Polished Geek does not store or retain these email addresses in any way.
Polished Geek, LLC has business relationships with third parties that perform functions on our behalf, such as credit card processing through Paypal, and anti-fraud database providers. Any third parties only have access to personal information that is required to perform their functions, and are contractually obligated to maintain the confidentiality and security of the data. Third parties are restricted from using or altering this data in anyway other than to provide requested services to the site. The only Polished Geek personnel who are allowed access to your personal information are those who need to have access. Any personnel or third party who violates our privacy and security policies is subject to disciplinary action, including possible termination or prosecution.
We may disclose your personally identifiable information: (a) to complete a transaction that you initiate, (b) as required by law, (c) when necessary to protect the safety of our personnel, systems or property, (d) when you specifically authorize it, (e) when required for proper maintenance of our infrastructure systems and website or (f) in cases of fraud or abuse. In response to compulsory (required) governmental and/or third party inquiries, we may disclose Personally Identifiable Information to comply with a court order, subpoena, and search warrant. We expressly reserve the right to disclose your Personally Identifiable Information when we have a good faith belief that disclosure is necessary to protect our rights, or to enforce our agreements, policies, and rules governing your use of the Polished Geek website, or to cooperate with law enforcement.
Cookies & IP Address Tracking
Most major web browsers default to an option to accept cookies, but you may modify your computer's preferences to issue you an alert when a cookie is downloaded, or to disable the ability of third parties to download a cookie to you. If you choose to reject all cookies, there are areas of the Polished Geek website that may not function properly. You may obtain further information about cookies and how they function at: http://en.wikipedia.org/wiki/HTTP_cookie.
IP address tracking: All computers and servers on the Internet use IP addresses to recognize and communicate with each other. We collect IP addresses for both business and system infrastructure reasons. When you visit our site on your computer, our servers enter the IP address of that computer into a log. IP addresses allow us to administer and analyze our site and report aggregate, non-personal information (such as how many visitors we have at certain times of the day). When you email us from the website via our forms, we also collect your IP address. This allows us to have records on file for authorities in case of misuse of our online forms for spam attacks or email flooding.
For business reasons, IP address tracking is collected as well. For example, we collect IP addresses during commercial transactions in order to support any potential fraud or identity theft investigations that may arise. This is for your protection, as it allows us to prove what IP address initiated a particular transaction.
Communication from Polished Geek, LLC
We may email you necessary information with important and time-sensitive announcements, such as critical extension updates. These emails will be limited in nature and will contain important information regarding our extensions, policies, special offers and changes to this website. By registering as a user, you grant us explicit permission to email you this information. There will be opt-out instructions included at the bottom of any newsletters you may receive..
If you wish to opt-out of all email contact from Polished Geek, LLC you may do so by:
- Or you may open a ticket in our client support center requesting for your account to be deleted.
- Lastly, you may write us at the physical address on the bottom of our website to request that we delete your user account.
Please be aware that even when you have requested us to remove information, we will retain in our files certain data that may be required to resolve disputes, troubleshoot problems, comply with credit card merchant banking and association agreements, enhance security, reduce fraud, comply with Federal and State law, or to enforce any agreements, policies, and rules governing your use of our website. Removed information also may persist in backup copies or archived files for an unspecified period of time after removal from the live website. Any such information retained by Polished Geek, LLC or under its control is not available to third parties except as provided in this policy.
Links to Other Sites
This site provides links and pointers to websites maintained by other organizations, and our clients may provide links in Forum postings as well. Polished Geek, LLC provides these links as a convenience to users, but it does not operate, control or endorse such sites. We also disclaim any responsibility for the information on those sites and any products or services offered there, and cannot vouch for the privacy policies of such sites.
E-Commerce and Our Secure Server
All commercial transactions that take place on this site are processed through a secure server in order to make every reasonable effort to insure that your personal information is protected. We employ procedural and technological security measures that are designed to safeguard your Personally Identifiable Information from loss, misuse, unauthorized access, disclosure, alteration or destruction. Polished Geek, LLC may use encryption, password protection, and other security measures to help prevent unauthorized access to your Personally Identifiable Information.
For your added security, we do not store full details of your credit card information on any of our servers in any form. Credit card details are stored by our third party, PCI compliant payment processor in a highly secure encrypted format, as necessary for transaction processing. Currently we utilize Paypal and our direct merchant account processor for credit card processing services. Additionally, Polished Geek will accept electronic USA bank transfers through ACH or Dwolla. Contact us to apply to send payments to Polished Geek through one of these methods.
If you would prefer not to utilize these payment processor services, you may also pay for any design, consulting or hosting services by check. Please mail any payments due to the address shown on the top of your invoice.
Any transactions that take place on other sites that have link from our site are not necessarily handled in this fashion. Polished Geek, LLC disclaims any responsibility for transactions conducted on those sites and cannot vouch for the security of the information submitted in those transactions.
Governing Law / Transfer of Ownership
Updates and Changes to Your Information
We provide you with an easy way to review, correct or change your own Personally Identifiable Information online. If your personally identifiable information changes, you may correct and/or update it yourself by logging in and updating your User Account Information. Information you can update yourself includes, but is not limited to, your legal name, billing address and password.
"Personally Identifiable Information" may include your name, address, date of birth, telephone number, email address, or other information which by its nature can identify you personally. However, "Personally Identifiable Information" excludes any information that you choose to make available on parts of the website that are accessible to the public and any other publicly visible content that you may add to the site.