About Polished Geek

You're a successful, profitable business already. It's just that you know, deep down, you can do better.

You aren't struggling to survive and aren't looking for someone to rescue you from ruin. There's no desperation in your reaching out to improve your marketing or CRO, only a eager willingness to move beyond where you are today and achieve much more for your business.

To be a good fit to work with us, you'll have been in business for a while and know your customers well. Even if you don't know how to express your ideal customer persona and can't clearly define your customer segments, you have the business maturity of a few years under your belt. You know (or at least think you know) why your customers choose you over the competition.

"If you don't know where you're going, any road will take you there."   _{Lewis Carroll}

Truer words were never spoken, by Cheshire Cat or human.

You need to have a specific, realistic goals in mind in order for us to help you develop an effective strategy and plan to achieve them. Clients who are a good fit can articulate what they expect to achieve with their investment.

If you only have high level goals at first, and need help refining them to something specific, that's no problem. We enjoy digging in and helping you see where your business is performing well, and which areas, when improved, will deliver the best ROI. However, you do need to come into this partnership with more than a vague direction of help you "make more money."

You're seeking out a web agency because you don't have the time or resources in-house to go it alone. We get that. But it doesn't mean you'll be completely off the hook.

In order to be successful together, we have to work together. That means we'll need at least one point of contact at your business who has been given adequate time to work with our team as a subject matter expert.

We need someone who can answer questions, review submitted deliverables and provide valuable insight into business goals and priorities. They should have the authority to make decisions to keep the project moving forward, and/or have access to the right level of management to get roadblocks cleared away.

You want to work with a team that is candid and easy to talk to, professional without being stuffy. We most enjoy working with clients who are likewise upfront and candid in their dealings with us, and willing to collaborate to assure mutual success.

We believe it's important to respect each other's expertise. You know your business better than anyone else, and we are highly skilled professionals in the world of marketing automation and eCommerce web development. Our different backgrounds means sometimes we may disagree with each other on the best approach or solution to a particular problem.

We promise to listen openly and respectfully to your input, and trust that you'll do the same with us.

Maybe you've done some analysis on your own already, and know that your customer Average Lifetime Value, Average Order Value and Conversion Rate are sorely in need of improvement. (And if you don't know what these even mean, no worries. We can help uncover and measure them as a baseline early in the project.)

Whether you know these metrics for your business yet or not, it's vitally important that you realize one thing: Improving your bottom line in a meaningful, lasting way will take real investment.

We don't do band-aid solutions or half-hearted measures. If you're looking for cheap, one-off quick fixes made without attention to strategy or long term ROI, we're not the right agency for you.

We don't just use the word "boutique" as a fancy-pants way to say "small."

Yes, we're a small agency, but when we say boutique service is what you'll receive, it means something tangible and real. You'll get enterprise-level service, with a personal touch.

We take the time to learn deeply about your business, your customers, your competitors and your industry first, to a level that mirrors your own employees. We take on a very select number of clients so we can commit fully to them.

If you value the difference of working with a boutique agency and crave high quality, high-touch service for your business, you'll find it here.

Ready to get more sales & marketing value out of your website?